FAQs

We recommend spot cleaning your pet accessories to keep them looking beautiful and lasting longer. For the leather parts, use a leather conditioner or gently wipe with a soft, damp cloth and mild soap in lukewarm water. For the textile areas, you can clean with a bit of dish soap, water, and a soft sponge or brush.

For extra tips, check out our Care Guide and if you’d like to see how we care for our products, check out our Instagram for tips and demonstrations: @solemoonpets.

To keep your handcrafted pieces looking their best, spot clean leather parts with a soft, damp cloth and mild soap, and use leather conditioner to keep them supple. For textile areas, gently clean with a little dish soap, water, and a soft sponge or brush. Avoid harsh cleaners and soaking, and limit exposure to water like swimming pools or oceans to preserve the colors and shape.

When not in use, store your accessories in a cool, dry place away from direct sunlight to prevent fading and damage. For extra tips, check out our Care Guide or visit our Instagram at @solemoonpets. If you have questions, email us at support@solemoonpets.com—we’re always here to help!

If you notice any loose threads or fraying on your SoleMoon piece, don’t worry—it’s often a simple fix! Carefully trim the loose thread down to the textile, then use a lighter to gently melt the end and press it flat against the textile. This will seal the fray and keep your accessory looking its best.

For a demonstration of this technique, stay tuned to our Instagram at @solemoonpets as we always share tips and tricks. And as always, feel free to email us at support@solemoonpets.com with any questions or concerns!

We’re happy to accommodate custom requests for different sizes and colors of our existing designs whenever possible. Because our pieces are handcrafted in collaboration with artisan partners, these custom orders can take about 1-2 months to complete, depending on availability and demand. Please note that custom orders may have a slightly higher cost to reflect the additional work involved. If you’re interested in customizing a piece, email us at support@solemoonpets.com—we’d love to help bring your vision to life!

Each SoleMoon product is lovingly handcrafted by skilled women artisans in Chiapas, Mexico. These talented weavers are ethnically Maya and speak Tsotsil, a dialect rooted in ancient Maya culture. By tradition, these weaving techniques are passed down from mother to daughter—an art form that’s both a legacy and a livelihood.

By working directly with these communities, we honor their craft and ensure that every collar, leash, and pet accessory is made with care, respect, and a deep connection to heritage. Your support helps us expand this mission, bringing stability and opportunity to even more artisans in the region.

Our products are handcrafted using traditional weaving techniques that have been passed down through generations of Maya artisans in Chiapas. One of the main methods is known as “Trenzado a mano”, or hand-braiding, where vibrant threads are carefully woven together to create rich, durable patterns. These techniques reflect centuries of knowledge and cultural heritage, blending artistry and functionality in every collar, leash, and pet accessory we offer.

SoleMoon’s mission is to create unique, handmade pet accessories that honor the rich artisan heritage of Chiapas, Mexico, while empowering the women who keep these ancient weaving traditions alive. We partner directly with skilled artisans—paying them fairly, supporting their families, and ensuring the survival of these culturally significant techniques for generations to come. Our inspiration comes from the deep connection between pets and people, and the belief that every pet accessory should carry a story of care, culture, and soulful design.